Degraded performance

Incident Report for PayRange

Resolved

This incident has been resolved.

Posted Nov 16, 2019 - 19:51 PST

Update

All services have returned to normal. We will continue monitoring.

Posted Nov 16, 2019 - 19:03 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2019 - 19:02 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2019 - 17:58 PST

Update

We are continuing to investigate this issue.

Posted Nov 16, 2019 - 17:42 PST

Investigating

We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.

Posted Nov 16, 2019 - 17:29 PST

This incident affected: API Servers, Management Portal, and Mobile Apps.